ABHISHEK RAM
Desktop Support Engineer
Experienced technical professional optimizing desktop environments with 3+ years expertise
About
Experienced Desktop Support Engineer with 3+ years in technical support. Skilled in troubleshooting hardware, software, and network issues, system upgrades, service ticket management, and network configuration.
Focused on optimizing desktop environments and ensuring smooth IT operations across educational institutions, government offices, and corporate settings.
Experience
SYSTEM ADMIN
Vertex Techno Solution Pvt. Ltd.
May 2024 – February 2025 • Client: Jain University (Jayanagar, Bangalore)
- Managed and maintained computer labs, ensuring systems were up-to-date with software, updates, and operating systems, including Linux.
- Conducted system checks, troubleshooting, and minimized downtime to ensure smooth operation of lab systems.
- Provided technical support for users, assisting with software installations, hardware issues, live meeting setups, projector setups, and internet connectivity.
- Monitored and maintained the university's network infrastructure, resolving issues and optimizing performance with the IT team.
Desktop Support Engineer
Kaizen IT Services Pvt. Ltd.
March 2022 – November 2023 • Client: Income Tax Office (Rourkela, Bhawanipatna, Jayapore)
- Installed, configured, and maintained desktop systems, OS, and peripherals based on department needs, ensuring optimal performance.
- Troubleshot and resolved hardware, software, and network issues, including connectivity problems, to minimize downtime.
- Managed user support requests through helpdesk systems, tracking progress and ensuring prompt resolution.
- Delivered on-site and remote support, ensuring systems were up-to-date and functional.
System Support
Computech IT Solution
March 2019 – February 2020 • Client: Indira Textile (Clothing SHOP)
- Installed and configured Windows OS, peripherals, and managed network printer sharing across departments.
- Troubleshot and maintained network connections, resolving issues with Ethernet, IP addresses, and DNS settings.
- Provided on-site support for hardware and software issues, minimizing downtime.
Skills
Technical Skills
Support Skills
Education
Computer Science Engineering
Black Diamond College of Engineering and Technology
BPUT • 2023
Information Technology
Jharsuguda Engineering School
SCTE & VT • 2018
Matriculation
Saraswati Vidya Mandir
CBSE • 2012
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